Help & Support

Getting started

• Create a free account with your email, or sign in with Google.
• Pick your exam from All exams.
• Try a free test in Study Mode to get a feel for the questions, then take one in Exam Mode.
• Set your target exam and date on your dashboard to track your progress.

I cannot sign in

• If you signed up with Google, use the Google button again rather than email.
• If you signed up with email, check your inbox (and the spam folder) for the confirmation mail and open the link in it.
• Make sure you are using the same email address you used when you paid.

I paid, but the tests are still locked

• Refresh the exam page, or sign out and sign back in.
• Check that you are signed in with the same account you used to pay.
• Still locked after 30 minutes? Email support@learnnestedu.co.in with your Razorpay payment ID (it starts with "pay_") and we will switch on your access by hand.
• Charged twice for the same plan? Email refund@learnnestedu.co.in with both payment IDs and the extra payment will be refunded in full.

A test or note will not open

• Check your internet connection and reload the page.
• Update your browser, or try another one such as Chrome or Firefox.
• If a test shows as locked, it belongs to a paid plan. See Pricing / Plans.

Contact support

• Email: support@learnnestedu.co.in
• Phone: +91 62389 95864

Tell us your registered email, the exam and what went wrong. A screenshot helps a lot. We usually reply within one working day.

You may also find your answer in our FAQ.